FREQUENTLY ASKED QUESTIONS

How can I sign up for a free trial?

Sign up here and click on memberships, complete the form to start your free trial.

When does the free trial end?

At the end of the 14 days, your subscription starts and your credit card will be charged €26.99 per month. For example, if your first payment is on the 11th of the month, your auto-renewal will remain on the 11th for every subsequent monthly payment. Your payments are secured and powered by Stripe.

How can I cancel my membership?

Simply log in to your account and go to settings and update your information click on manage billing and then click cancel plan. Your subscription ends and your credit card will not be charged for the upcoming monthly fee.

Are classes live?

Yes. All classes are live and start on time, so remember to set a calendar reminder when you receive the Yance confirmation email.

Do I have to leave my camera on?

It is not a requirement to leave your camera on, however the trainer will not be able to offer correction if they cannot see you and you might miss important tips. Yance wants you to be happy with your workout so whatever gets you through the workout, you do what you need to do.